The room I stayed in was spacious, recently renovated, and had a mini fridge; the location is fantastic, close to restaurants and Lyon's city center.

Exceptionally comfortable bed in the double room, plus coffee/tea makers, cable channels, and a writing desk. Modern style bathroom with a roll-in shower; charming staff.

Marvellous location in area of Marcy, and only about 15 minutes' walk to Charbonnieres-les-Bains centre. Functional and fairly quiet rooms, a good bathroom. Sensational breakfast with hot options and a croissant, for example, excellent service...

Beds were not comfortable.

The hotel offers a variety of fabulous food options for meals. the modern design of the interiors in the triple room is impressive. - the location is good, close to the town center, restaurants, and business areas like the French Riviera.

Given a map upon check in

Wifi did not work in the room, only worked in the lobby. Lack of information. A tourist information guide on local protocols, transport, recommended activities, restaurants, etc would be helpful as found it difficult in a foreign country and language where locals not always that friendly or helpful.

Helpful staff, very comfortbale room, good food (dinner) although the variety could be better, hot water and bbc world news. Very easy to get a day travel ticket .. No 86 bus takes you to the terminal from their you can get the metro to Lyon .. very easy .. Buy day tickets on the bus (4.5 euros - great value) .. but be aware the metro runs until 12.30pm but the buses stop at 9pm .. the hotel did not tell us this so we had to get a taxi from the metro station (20 euros).. Umm they seem very rare at night ..

No drawer space but enough hanging space for 6 people! No bedside tables only 3cms wide shelves! Too far out of town unless you want to use a taxi at night. Local buses stop passing the hotel at 9pm. Shame no poll for the price you pay. The temperature was between 25 - 38c .. a cool swim at the end of the day would have been great! The breakfast was over priced at 16.5 euros as well as their petite petite dejuner!

The rooms are clean and quiet, with practical amenities like a mini fridge, and the staff is friendly.

Personnel at reception was professional and kind

I thought it was clear in my booking I was a single person looking for a room, not a couple looking for a double room. At check in they expected two people. I understood from the web site they would not withdraw the money before my arrival, but a moment after the booking my visa was charged for the whole amount. Perhaps it was written somewhere but I did not notice this... It is a fair countryside hotel not worth the money they asked for (one night + breakfast 140 euros)

It was simple but clean and served our purpose with regards to the location, close to old friends.

Cozy rooms with a mini fridge, plus the staff were awesome! 🌟

Fantastic restaurant, food was of a high standard with thought put in to make this some of the best hotel food we have had.

Our Air conditioning didn't work which made sleeping very uncomfortable. This was the only problem with the room however. We called reception and a fan arrived at the room in minutes.

had a great stay at a hotel in Charbonnieres-les-Bains. Mercure really impressed me with their efficient check-in process, secure parking, and helpful staff. Perfect for both business and leisure travelers.

strong scent in the hallways

This place is quite clean, the staff is helpful and decent, and the location is great in a peaceful area near open restaurants.

I keep coming back for my romantic escape. The staff kindly gave me a cold drink on my first stay. This place has everything I need - Wi-Fi, parking, 24-hour reception, restaurant, fitness center, Jacuzzi. Perfect for me!

Great breakfast, creamy eggs, friendly staff, no pressure to leave. Dog-friendly. Nice room, good size, comfortable bed. Clean bathroom, good shower, convenient amenities. Amazing breakfast with a view, lots of pastry options. Convenient location to avoid crowded city.